TERMS & CONDITIONS
Who we are
Our website address is: https://www.epicarena.com.au.
FAQs
We are a Golf Simulator and Virtual Reality venue with a bar that has something for everyone to try.
SHOULD I MAKE A BOOKING?
We strongly recommend you book in advance.
Online www.epicarena.com.au
We will always try to accomodate for walk-ins however will be subject to availability.
CAN CHILDREN GET INVOLVED?
Absolutely! We cater for all ages and abilities, we recommend children minimum 6 years of age. Games are limited for those younger. We are a family friendly venue.
All children (under the age of 16) must be accompanied by an Adult at all times (exception - golf lesson/s).
Please get in contact for an epic Children’s Birthday Party.
GROUP BOOKING
Yes, we encourage group bookings. Epic Arena is a fun space with something for everyone, spectators are encouraged with Virtual Reality games that are amusing to watch or for those that like to give the odd encouraging tip from the golf simulator spaces. Booths are available however subject to availability so make sure you book in advance to save disappointment.
We also have a Functions Room for events. Please get in contact to discuss 03 9399 1332 or email [email protected]
CLUB HIRE
We have a selection of left/right handed clubs, a staff member will help allocate suitable clubs.
You can bring your own clubs in, we do ask they be in clean condition (staff may ask them be removed from premises should they not be in a clean condition).
Tees and balls are provided at the venue and are the only ones to be used on premises. Balls also available to purchase along with golf gloves.
CLOTHING/FOOTWEAR
We suggest you wear comfortable clothing.
All participating guests need to wear enclosed shoes. Footwear needs to be worn at all times in venue.
Hats/caps may be asked to be removed at Epic Arena.
DRINKS/FOOD
We have drinks and food available to purchase and order. Personal water bottles and infant milks allowed.
We do not allow outside food into our venue unless approved by with a staff member.
HEALTH
If epileptic or any existing heart conditions we do not recommend a Virtual Reality experience.
Your ability and comfort level is at your discretion whether you participate. We suggest you seek medical advice prior to use should you have any concerns.
Eye wear such as glasses and contact lenses may be worn while using Virtual Reality goggles and we recommend they are used, we suggest thin framed glasses for your level of comfort.
Some Virtual Reality games may incur a feeling of nausea or motion sickness.
Epic Arena Pty Ltd does not take any liability for injury or nausea.
PARKING & PUBLIC TRANSPORT
Epic Arena Pty Ltd is ideally situated for every guests transport needs.
Unpaid time limited street parking on Melbourne Road Newport, also Mason Street Newport. A disabled car space is conveniently located at the rear of our venue where disabled access is eligible.
Train; Newport Station
Bus; Mason Street/Melbourne Road Bus Stop or Mason Street Bus Stop
Taxi; Newport Taxi Rank or Need a Cab both in Market Street Newport
Uber; 433-435 Melbourne Road, Newport
TERMS & CONDITIONS
Epic Arena will courtesy serve all guests, no one will be denied service on the basis of gender, ethnicity, sexual orientation or religion. Management may refuse service or access on a guests inappropriate behaviour or dress attire. Epic Arena is a family friendly venue.
Epic Arena is a fully licensed venue, if you appear to be under 18 years of age you will be required to show suitable Identification - Acceptable forms of Identification; Valid Drivers License, Proof of Age card, Australia Passport.
Guests will not be permitted entry into Epic Arena venue if deemed or suspected intoxicated.
We recommend arriving at least 15 minutes prior to reservation.
There is no guarantee you and guests will complete your round of golf in allocated time. Virtual Reality is timed to 45 minute time slots.
Cancellations are non refundable however booking reservations can be amended - not subject to Public Holidays or Competition time slots (prior to 24 hours notice of change of mind).
All property and equipment is that of Epic Arena Pty Ltd and must remain on site.
We are a smoke/vape free venue and at no time patrons are to smoke/vape inside or within 5 metres of external doorways.
You are liable to pay for any damages or damaged property of Epic Arena Pty Ltd should you be at fault of mistreatment.
If a staff member suspects you are not treating property with care you may be asked to leave and pay for any damages. Management reserves the rights to refuse continuation of equipment.
Any faults need to be reported to a staff member and discontinuation of use of property until rectified.
Epic Arena Pty Ltd is not responsible for any loss, damage or omissions that may occur while on premise.
Pricing and availability information is subject to change without notice so stay up to date with the ins of Epic Arena by subscribing www.epicarena.com.au
SAFETY & HYGIENE
Epic Arena is an environment that welcomes all age groups, parents are responsible for the supervision of their minors to ensure an enjoyable experience for all patrons.
Epic Arena is a safe and friendly environment, suitable safe swing and designated Virtual Reality areas will be assigned to patrons upon arrival. Strictly one player swinging at any time must be adhered to. Common sense of use of pool table and dart board space.
All participants must adhere to verbal instructions given by our friendly staff or safety warnings that are displayed in our venue.
If you are unwell, please stay home, our Epic Arena Team will also be doing the same.
We encourage the use of contactless payment.
If you have your own golf glove we recommend you bring it to use, alternatively we have golf gloves available to purchase.
Sanitiser is provided for guests and all equipment will be sanitised regularly. If you think something needs attention please approach one of our friendly staff members.
RECREATION & RISKS WARNING
Reading and acknowledging will suffice as signature. Epic Arena Pty Ltd is recreational, before you participate in an activity at our venue educate and understand the risks. Participation without caution and incorrect use of equipment may result in personal injury.
WARNING UNDER THE AUSTRALIAN CONSUMER LAW AND FAIR TRADING ACT 2012
Under the Australian Consumer Law (Victoria), several statutory guarantees apply to the supply of certain goods and services. These guarantees mean that the supplier named on this form is required to ensure that the recreational services it supplies to you-
are rendered with due care and skill; and
are reasonably fit for any purpose which you, either expressly or by implication, make known to the supplier; and
might reasonably be expected to achieve any result you have made known to the supplier.
Under section 22 of the Australian Consumer Law and Fair Trading Act 2012, the supplier is entitled to ask you to agree that these statutory guarantees do not apply to you. If you sign this form, you will be agreeing that your rights to sue the supplier under the Australian Consumer Law and Fair Trading Act 2012 if you are killed or injured because the services provided were not in accordance with these guarantees, are excluded, restricted or modified in the way set out in this form.
NOTE: The change to your rights, as set out in this form, does not apply if your death or injury is due to gross negligence on the supplier's part. Gross negligence, in relation to an act or omission, means doing the act or omitting to do an act with reckless disregard, with or without consciousness, for the consequences of the act or omission. See regulation 5 of the Australian Consumer Law and Fair Trading Regulations 2012 and section 22(3)(b) of the Australian Consumer Law and Fair Trading Act 2012.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.